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FAQ

Does this eliminate cellulite?

Yes, the device works with ultrasound and infrared. It provides waves to the body to burn fat underneath so you won’t feel any burning sensation while using it on those modes. When using the EMS mode with pads, the device will electro stimulate the muscle where you apply the pads to achieve the effect of massaging and relaxing.

 

Can the UltraSonicx™ device be used on men as well?

Yes, men can also use the UltraSonicx™ device and achieve the desired results.

Does it really work and is it safe?

Ultrasound Fat Cavitation is scientifically proven to work, that is why beauty clinics offer this Treatment for such a high price. Ultrasonic cavitation uses low frequency ultrasound to subject fat cell membranes to a strong wave of pressure. The cell structure cannot withstand this pressure and disintegrates into a liquid state.

The content of the fat cell, which is primarily comprised of triglycerides, is dispersed into the fluid between the cells and transported through the vascular and lymphatic systems to the liver in a natural metabolic process. The liver makes no distinction between fat coming from the cavitation treatment and fat originating from consumed food and processes the material using the body’s normal mechanisms. The whole process is COMPLETELY SAFE.

How long until I see results?

This is different for every human body. In general, it takes around 2-6 weeks to see results. It depends on which body part you are using it on, your weight, age, gender and metabolism. Some people report results within the first week while other people see results after 6-8 weeks. You can use the device 2-3 times per week per body part. The session time should not exceed 10 minutes per body part. Please drink enough water when using it (>2 liters per day).

Can the UltraSonicx™ device cause cancer or any other disease?

Absolutely NOT. The build-in functions (Infrared, Ultrasound and EMS) do not cause cancer or any other disease - all of these technologies have been proven and are widely used in the fitness and weight-loss industries.

I believe in the technology but what makes this device so unique?

UltraSonicx™ is priced at a FRACTION of a single spa treatment cost. While the results are very similar, our device is a safe HOME-BASED solution which means you can use it and enjoy all of its amazing benefits whenever and wherever you want!

On which body parts can this be used?

The device can be used on your face, neck, arms, legs, buttocks and belly.

How long should one session be?

When starting out, please, do not exceed 15 minutes (Ultrasonic) and 20 minutes (EMS) of use time in TOTAL per session. You can use the device for 5-10 minutes per body part.

Can everybody use it?

You should avoid using the device if any of the following conditions apply to you: 

- People that have a pacemaker

- Metal Implants in the body 

- Pregnant women

WHAT ARE YOUR SHIPPING TIMES?

Due to extremely high demand currently:

Shipping Time Estimates (US): 7-12 Days.
Shipping Time Estimates (INTL): 9-25 Days.

If your order hasn’t arrived in the estimated delivery times, please contact our support team info@ultrasonicx.com.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

CAN YOU PROVIDE ME WITH A TRACKING NUMBER?

All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.

if you haven't received your tracking number within 10 days of purchase please contact us at info@ultrasonicx.com.

HOW DO I PLACE AN ORDER?

Simply choose your plug type from the drop-down menu on the product page then click the “BUY IT NOW” button and follow the simple steps to complete your order. We’ll prepare your order and send you an order confirmation email.

I PLACED AN ORDER, BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL... WHAT'S GOING ON?

Kindly check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please shoot us a line under "Contact Us" section of our site.

HOW SECURE IS MY PERSONAL INFORMATION?

Every part of UltraSonicx meets all 6 categories of PCI compliance standards; meaning UltraSonicx adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Additionally, every page of UltraSonicx uses SSL encryption technology to protect our shoppers. You can verify this by looking up at your browser address bar and seeing "https://" in front of our web address and the padlock icon as well. This ensures that ALL data is encrypted and secure while browsing and shopping our store and that nothing gets out.

WHY DON'T YOU CHARGE TAXES?

We serve customers all around the world and every country has it different rules and regulations regarding taxes and duties. Upon receiving the product you may be asked to pay these additional fees depending on the country, state, or province in which you reside. It is the buyers responsibility to be aware of these local regulations and to pay any additional fees that may be imposed by his/her country.

RETURN POLICY

To be eligible for a return, please make sure that:  

You have the receipt, order confirmation or proof of purchase from Ultrasonicx.com. We are unable to accept returns of purchases made from third-party retailers.

Products that do not meet this criteria will not be considered for return. 

Sale Items

Unfortunately, items purchased on sale or with a discount code cannot be returned or refunded. Only regular price items can be returned or refunded. This is due to the high demand on the product and the availability of them at a low price. 

However, if you think you have a damaged item, please contact our support for a free replacement.

Damaged Items

If you receive a damaged product, please notify us immediately. 

International Shipments

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  info@ultrasonicx.com.

SHIPPING

Before you return your product, you should first contact us so we know to expect your package and can process things faster for you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.