FREE SHIPPING ON ALL AU ORDERS!

FAQ

On which body parts can this be used?

The device can be used on your face, neck, arms, legs, buttocks and belly.

How long should one session be?

When starting out, please, do not exceed 15 minutes (Ultrasonic) and 20 minutes (EMS) of use time in TOTAL per session. You can use the device for 5-10 minutes per body part.

Can everybody use it?

You should avoid using the device if any of the following conditions apply to you: 

- People that have a pacemaker

- Metal Implants in the body 

Blood circulation disorder

- Pregnant women

WHAT ARE YOUR SHIPPING TIMES?

Due to extremely high demand:

Shipping Time Estimates (US): 6-10 Days.
Shipping Time Estimates (INTL): 12-25 Days.

These dates are meant as guidelines and are not guaranteed. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions affecting parts of our fulfilment network etc.)

If your order hasn’t arrived in the estimated delivery times, please contact our support team info@ultrasonicx.com.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

CAN YOU PROVIDE ME WITH A TRACKING NUMBER?

All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.

if you haven't received your tracking number within 5 days of purchase please contact us at info@ultrasonicx.com.

HOW DO I PLACE AN ORDER?

Simply choose your plug type from the drop-down menu on the product page then click the “BUY IT NOW” button and follow the simple steps to complete your order. We’ll prepare your order and send you an order confirmation email.

I PLACED AN ORDER, BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL... WHAT'S GOING ON?

Kindly check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please send us an email at info@ultrasonicx.com

HOW SECURE IS MY PERSONAL INFORMATION?

Every part of UltraSonicx meets all 6 categories of PCI compliance standards; meaning UltraSonicx adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Additionally, every page of UltraSonicx uses SSL encryption technology to protect our shoppers. You can verify this by looking up at your browser address bar and seeing "https://" in front of our web address and the padlock icon as well. This ensures that ALL data is encrypted and secure while browsing and shopping our store and that nothing gets out.

RETURN POLICY

You must contact us before returning any item.

Our policy lasts 30 days after receiving your purchase. If 30 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, please make sure that:  

1) You have the receipt, order confirmation or proof of purchase from ultrasonicx.com. We are unable to accept returns of purchases made from third-party retailers.

2) The product and package are in the same good condition with all the plastic wrappers for the box and accessories/device.

Products that do not meet these criteria will not be considered for return.

Damaged Items

If you receive a damaged product, please notify us immediately. 

International Shipments

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  info@ultrasonicx.com.

SHIPPING

Before you return your product, you should first contact us so we know to expect your package and can process things faster for you.

You will be responsible for paying for your own shipping costs for returning your item. *All Shipping costs are non-refundable. You will receive a full refund in the amount of the product cost.