ANNIVERSARY SALE! $250 OFF + FREE SHIPPING FROM THE U.S. 😱

FAQ

Does this eliminates the cellulite?

Yes, the device works with ultrasound and infrared. It provides the waves to the body to burn fat underneath and you won’t feel burning sensation using it on those modes. When using the EMS mode with pads, the device will electro stimulate the muscle where you apply the pads.

 

How long before results start to show?

You will start to see results by week 2-3. We recommend 10-15 minutes per desired area daily. 

How often should you use the UltraSonicx™?

We recommend that the length of the application of 10 - 15 minutes for one body part daily. You may use it for different body parts e.g. hips - 10 minutes, thighs - 10 minutes, arm - 10 minutes, abdomen - 10 minutes.

WHAT ARE YOUR SHIPPING TIMES?

Due to extremely high demand currently:

Shipping Time Estimates (US): 7-12 Days.
Shipping Time Estimates (INTL): 9-25 Days.

If your order hasn’t arrived in the estimated delivery times, please contact our support team info@ultrasonicx.com.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

CAN YOU PROVIDE ME WITH A TRACKING NUMBER?

All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.

if you haven't received your tracking number within 10 days of purchase please contact us at info@ultrasonicx.com.

HOW DO I PLACE AN ORDER?

Simply choose your plug type from the drop-down menu on the product page then click the “BUY IT NOW” button and follow the simple steps to complete your order. We’ll prepare your order and send you an order confirmation email.

I PLACED AN ORDER, BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL... WHAT'S GOING ON?

Kindly check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please shoot us a line under "Contact Us" section of our site.

HOW SECURE IS MY PERSONAL INFORMATION?

Every part of UltraSonicx meets all 6 categories of PCI compliance standards; meaning UltraSonicx adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Additionally, every page of UltraSonicx uses SSL encryption technology to protect our shoppers. You can verify this by looking up at your browser address bar and seeing "https://" in front of our web address and the padlock icon as well. This ensures that ALL data is encrypted and secure while browsing and shopping our store and that nothing gets out.

WHY DON'T YOU CHARGE TAXES?

We serve customers all around the world and every country has it different rules and regulations regarding taxes and duties. Upon receiving the product you may be asked to pay these additional fees depending on the country, state, or province in which you reside. It is the buyers responsibility to be aware of these local regulations and to pay any additional fees that may be imposed by his/her country.

RETURN POLICY

We have an iron-clad risk-free 30-day guarantee that begins only when you receive the product!

To be eligible for a return, please make sure that: 

  1. The product is unopened, in its original packaging. 
  2. You have the receipt, order confirmation or proof of purchase from Ultrasonicx.com. We are unable to accept returns of purchases made from third-party retailers.

Products that do not meet these criteria will not be considered for return. 

Sale Items

Unfortunately, items purchased on sale or with a discount code cannot be returned or refunded. Only regular price items can be returned or refunded. This is due to the high demand on the product and the availability of them at a low price. 

Damaged Items

If you receive a damaged product, please notify us immediately. 

International Shipments

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  info@ultrasonicx.com.

SHIPPING

Before you return your product, you should first contact us so we know to expect your package and can process things faster for you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.