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Returns & Refunds

Thank you for shopping at UltraSonicx™

If you are not 100% satisfied with your purchase, we're here to help.

CUSTOMER SUPPORT

Customer Support is available 24/7 at info@ultrasonicx.com

We do our very best to respond to support emails within 48 hours. 

RETURN POLICY

Our policy lasts for 30 days after receiving your purchase. If 30 days have gone by since your order was delivered, unfortunately we can’t offer you a refund.

The 30-day guarantee for a full refund is only applicable if the device doesn’t turn on or has become defective, but not if the desired results are not achieved as this may vary depending on an individual's diet, weight, etc.

After the 30-day time frame we can only offer a free replacement if the device has become defective for up to 1 year.

*The defective product must be returned first.

To be eligible for a return, please make sure that:  

1) You have the receipt, order confirmation or proof of purchase from ultrasonicx.com. We are unable to accept returns of purchases made from third-party retailers.

2) The product and package are in the same good condition with all the plastic wrappers for the box and accessories/device.

Products that do not meet these criteria will not be considered for return. 

Damaged Items

If you receive a damaged product, please notify us immediately. 

International Shipments

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ultrasonicx.com.

SHIPPING

Before you return your product, you should first contact us so we know to expect your package and can process things faster for you.

You will be responsible for paying for your own shipping costs for returning your item. *All Shipping costs are non-refundable. You will receive a full refund in the amount of the product cost.