Thank you for your massive support during the situation the world is facing right now. Please expect orders to arrive within 3-7 weeks.

Returns & Refunds

Thank you for shopping at UltraSonicx™

If you are not 100% satisfied with your purchase, we're here to help.

CUSTOMER SUPPORT

Customer Support is available 24/7 at info@ultrasonicx.com

We do our very best to respond to support emails within 48 hours. 

RETURN POLICY

To be eligible for a return, please make sure that:  

You have the receipt, order confirmation or proof of purchase from Ultrasonicx.com. We are unable to accept returns of purchases made from third-party retailers.

Products that do not meet this criteria will not be considered for return. 

SALE ITEMS

Items purchased on sale or with a discount code cannot be returned. Only regular price items can be returned. This is due to the high demand on the product and the availability of them at a low price.

REFUND POLICY

We offer refunds for products that are either defective or damaged during shipping.

Our Refund Policy timeframe is 30 days from when an order arrives at your address.

Please feel free to contact us about refunds at info@ultrasonicx.com

INTERNATIONAL SHIPMENTS

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.

SHIPPING

Before you return your product, you should first contact us so we know to expect your package and can process things faster for you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CONTACT US

If you have any questions about our returns and refunds policy, please contact us at info@ultrasonicx.com